Whom do I contact for reservation inquiries?

For further information on your booking or general enquiries about your reservation, please refer to the Contact Us section on our website: https://www.nexustours.com/contact-us

How to know my pick-up schedule, and what happens if it changed?

You will receive a written message 2 days prior to your departure, in which details of your transfer pick-up will be provided accordingly. To ensure you receive your transfer pick-up information, please log into our Xperience Hub through this link: https://eh.nexustours.com/login / Once you’ve successfully registered in the Xperience Hub, you may download your Airport Transfer Pass / Information on how to sign up and other benefits of our Xperience Hub can be checked through: https://www.nexustours.com/xhub / Please make sure that any flight or transfer services changed are reported in a timely fashion.

I did not receive a confirmation email, what should I do?

If you do not receive your booking confirmation message, please contact our NexusTours Service Center. Contact details are available at https://www.nexustours.com/contact-us / You may also contact us through the Xperience Hub after signing up or through the live chat on our website.

How do I quote for a transfer or an activity?

You may book transfers, excursions and activities through our web site https://nexustours.com . However, if you require assistance with the booking process or guidance with information on excursions and activities, please contact our NexusTours Service Center. One of our Virtual Concierge will be available to assist you around the clock. Contact details are available at https://www.nexustours.com/contact-us

Our Nexus Service Center is available 24/7 and can be contacted around the clock through the following numbers: Toll Free USA and Canadá: 1-855-70-NEXUS (1-855-70-63-987) Toll Free MEX : 1-800-07-00-033 Toll Free Canada: 1-855-706-3987 Bahamas: 1-877-309-7973 Costa Rica: 506-4000-1953 Curacao: 599-9820-5011 Jamaica: 1-800-572-7656 Panama: 507-800-2033 Dominican Republic: 1-888-751-9010 Saint Lucia: 1-855-556-7425 Rest of the World: +52 (998)251-6559 / (984)147-6559

Based on our cancellation policy, which is available through our website’s Terms and Conditions section, http://www.nexustours.com/terms-and-conditions, once a refund is issued, it may take from 5 to 12 business days for the refund to show on your payment card statement. Should you have any questions or concerns regarding our refund process, do not hesitate to contact our Service Center.

FAQ

Q: I received an unrecognized charge, what do I do?

If you see a Nexus service charge you cannot recognize or do not recognize the transaction, please contact our Nexus Service Center immediately for assistance. You may contact us via email at customer.service@nexustours.com, via our Nexus live chat at www.nexustours.com or by phone.

Who should I contact for reservation inquiries?

For more information about your booking or general inquiries, please visit the Contact section of our website: https://www.nexustours.com/contact-us

How can I find out my pick-up time? What if it changes?

You will receive a message two days before your departure with the details of your transfer pick-up.

To ensure you receive this information, please log in to your Xperience Hub using the following link: https://eh.nexustours.com/login
Once you have successfully registered in the Xperience Hub, you will be able to download your Airport Transfer Pass.
For registration instructions and more information about the benefits of the Xperience Hub, visit: https://www.nexustours.com/xhub
Please remember to inform us promptly of any changes to your flight or transfer services to avoid any inconvenience.
We also recommend downloading the Nexus App to enhance your experience and easily track your transfer information.

I didn't receive a confirmation email. What should I do?

If you have not received your booking confirmation email, please contact the NexusTours Service Center. You can find the contact details here: https://www.nexustours.com/contact-us
You may also reach us through the Xperience Hub after registering, or via the live chat on our website.

How can I quote or book a transfer and/or activity?

You can book transfers, tours, and activities directly through our website: https://nexustours.com
If you need assistance with the booking process or guidance about excursions and activities, please contact the NexusTours Service Center. One of our Virtual Concierge agents will be available to assist you 24/7.
Contact details are available here: https://www.nexustours.com/contact-us

I received an unrecognized charge. What should I do?

If you notice a NexusTours charge that you do not recognize, please contact the NexusTours Service Center immediately for assistance. You can reach us by email at customer.service@nexustours.com, through the live chat on our website www.nexustours.com, or by phone.

Our NexusTours Service Center is available 24/7 and can be reached at any time using the following numbers:

USA and Canada (toll-free): 1-855-70-NEXUS (1-855-706-3987)
Mexico (toll-free): 01-800-070-0033
Canada (toll-free): 1-855-706-3987
Bahamas: 1-877-309-7973
Costa Rica: +506 4000-1953
Curaçao: +599 9820-5011
Jamaica: 1-800-572-7656
Panama: +507 800-2033
Dominican Republic: 1-888-751-9010
Saint Lucia: 1-855-556-7425
Rest of the World: +52 (998) 251-6559 / +52 (984) 147-6559

Refund timelines:

According to our cancellation policy (available in the Terms and Conditions section of our website), once a refund has been issued, it may take 5 to 12 business days to appear on your payment card statement. If you have any questions or concerns about the refund process, please contact our Customer Service Center.