TERMS AND CONDITIONS

The rates published in the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received. A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected.

PAYMENT POLICY:

We accept Visa, MasterCard and American Express as payment. In Cuba, credit cards operate in USD. Visa and MasterCard are accepted as long as they have not been issued by US banks or their subsidiaries, and Debit Cards and travelers checks are not accepted. Payment for services is made in Cuban Pesos (CUC) at the rate of 1 CUC = 1 USD. If you prefer to pay by bank transfer or directly in our offices please contact us. Your credit card will be charged by Turismo Nexus SA de C.V. with the total amount of the reservation. It is important to consider that some charges may be applied from each issuing bank according to its policies, some of them charge an extra fee for purchases made abroad. Additionally, the issuing bank applies the exchange rate for each transaction and will be reflected in the customer’s credit card statement. For purchases done with American Express, the amount will be collected in Mexican pesos (MXN) and it will make the conversion to the customer’s local currency. Once the charge is confirmed, you will receive your service coupon with additional information (e.g. pick-up time). You must present the service coupon when you make the check-in or with your guide when boarding the bus or transfer. We will not be held responsible for any incident or matter that may occur if you previously had not contacted your guide. The cardholder or the client on behalf must sign the boarding pass when you are boarding the tour. The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.

PAYMENT AT DESTINATION POLICY:

If by any chance your credit card was denied, you may still book your chosen excursion without any problems, we are able to process your reservation, but you will be asked to pay at your destination with the Nexus Tours representative. Nothing has been charged nor will be charged on your credit card at this moment. But the information will be retained as a warranty by Turismo Nexus SA de C.V until payment is processed with representative. Please contact your representative in order to fulfill payment. By accepting these terms you also put in effect the cancelation policy and accept that your credit card will be charged.In Cuba, payment for services in cash must be in Cuban Pesos (CUC) at the rate is 1 USD= 0,87 CUC due to an official assessment of 10% to the dollar in cash. Other currencies are changed according to the daily exchange rate.Thank you.

ACCURACY OF INFORMATION

Nexus Tours makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge all information is accurate and current at the time of publication. We make our best efforts to ensure that the information and prices on the website are accurate and current, however errors and last-minute changes do occur due to the nature of the Services and we reserve the right to refuse to accept, cancel and refund, or modify without notice, any booking purchased with information published in error or with non-updated information. Updates are published on our website when new information is made available.

REFUND AND CANCELLATION POLICY

The following cancellation policy applies for all tours and transfers.

  • 100% refund on cancelations made with more than 48 hours prior to excursion date.
  • 80% refund on cancelations made between 36 and 48 hours prior to excursion date.
  • 50% refund on cancelations made between 24 and 36 hours prior to excursion date.
  • Refund not applicable to cancelations made less than 24 hours prior to excursion date, or no-shows.
  • Current refund-conditions are applicable to all cases, except those that explicitly state different conditions and are specific for the reserved service.

All changes are subject to availability, on 24 hours prior request CONSENT By making a reservation to purchase a product from Nexus Tours you, the customer, hereby acknowledge that you have read and accept the Terms and Conditions contained herein. If any term or condition or any portion hereof is held invalid or unenforceable, the remaining portions of these Terms and Conditions will remain in full force and effect, and, if possible, the portion(s) found unenforceable will be construed in a manner consistent with the remaining portions.

VERY IMPORTANT MESSAGE: BOOKING OF SERVICES IN CUBA for citizens of the United States of America: Certain governmental regulations could affect the delivery of NexusTours services in Cuba, please keep in mind the following: The sale of transfers and excursions with Cuba as destination to AMERICAN NATIONAL PASSENGERS identified themselves as such in the face of our company is restricted. If you could be affected by these restrictions, keep in mind that if you book through the NexusTours website or App, we won´t be able to confirm the solicited services. Keep in mind that it is exclusive responsibility of each passenger the compliance and knowledge of these restrictions and requisites existing to travel to Cuba. NexusTours won´t be responsible for not processing, confirm or comply with the reservation which could get affected by the restrictions mentioned before.

BECOME AN AGENT NOW!

Join the NexusTours team and discover the fantastic variety of activities you can share with the world.